First Georgia-based health system to provide access to outpatient physician notes
WellStar Health System is deploying an innovative solution to improve the patient experience while providing better patient care.
WellStar’s electronic medical record patient portal, WellStar MyChart, will provide patients with round-the-clock access to their providers’ notes in addition to instructions, next steps, medication lists and test results from outpatient medical visits. WellStar is the first Georgia-based health system to offer this service to its patients.
Evidence has shown that patients who become part of the care team are more actively involved in their healthcare and experience better outcomes with lower costs. When a patient is sick, tired or stressed during a doctor’s visit, they or their caregivers may forget what the doctor said or prescribed. WellStar MyChart takes away the need to remember every detail by allowing the patient the ability to review this important information on their own schedule.
“By implementing ‘open notes’ in our WellStar MyChart patient portal, we are creating a more transparent and collaborative atmosphere for patients to easily understand and access their health information,” said Jon Morris, M.D., chief information officer for WellStar Health System. “This strengthens the relationship between our providers and their patients and caregivers, resulting in better care. We believe it is critical that we expand our care teams to include the patient and others; we know this will help patients manage their care more effectively, better understand any medical problems and engage more effectively with their care providers.”
A national study in 2010 funded by the Robert Wood Johnson Foundation, the nation’s largest philanthropy organization devoted exclusively to health and healthcare, tested the open medical notes concept with 105 primary care physicians and more than 13,000 patients during a year-long voluntary program. Patients consistently reported:
Having better recall after visits
Feeling more in control of their care
Better communication and collaboration with their doctor
Feeling better educated
Taking medications more effectively
Preventing important mistakes
Sharing their notes with family, friends and health professionals
“When this study began, it was a fascinating idea in theory,” says Risa Lavizzo-Mourey, M.D., president and CEO of the Robert Wood Johnson Foundation. “Now it has been tested and proven. The evidence is in: Patients support, use and benefit from open medical notes. These results are exciting – and hold tremendous promise for transforming patient care.”
Physician notes provide a concise, comprehensive summary of a patient’s condition. This information is shared within WellStar’s electronic health record and shared with the patient through WellStar MyChart. To sign up for a WellStar MyChart account, you can visit your WellStar Medical Group physician or WellStar facility to receive an activation code or visit the webpage at https://mychart.wellstar.org/MyChart/. For additional assistance or details, please speak with your healthcare provider.
About WellStar Health System
WellStar Health System is the largest not-for-profit health system in Georgia and serves a population of more than 1.4 million residents in five counties. The vision of WellStar is to deliver world-class healthcare. A national leader in the transformation of healthcare delivery, WellStar launched the Center for Health Transformation and has partnered with the Georgia Tech Research Institute leading to far-reaching effects on healthcare both locally and nationally. WellStar is regularly listed as a top employer nationally—most recently on the FORTUNE 100 Best Companies to Work For list. WellStar includes WellStar Kennestone Regional Medical Center (anchored by WellStar Kennestone Hospital) and WellStar Cobb, Douglas, Paulding and Windy Hill hospitals; WellStar Medical Group; Urgent Care Centers; Health Parks; Pediatric Center; Health Place; Homecare; Hospice; Atherton Place; Paulding Nursing and Rehabilitation Center; and the WellStar Foundation. For more information, call 770-956-STAR or visit wellstar.org.